General Terms of Sale

Sale orders will be accepted in the online shop or through the catalog sale from any customers resident in Spain or abroad providing that the delivery takes place in the Spanish territory (excluding Canary Island, Ceuta and Melilla).

Sales orders can be placed directly on the website www.juanjooliva.com and they will be subject to product availability; information that will be readily provided in every moment.

The procedure to purchase products in the website follows:

  • Shopping Cart: Every product selected by the user will be loaded in the “Shopping Cart”. The user shall log in the “Shopping Cart” to initiate the purchasing process.
  • The user shall be registered to complete the purchasing process. User Registration: New users shall fill out a specific form to complete the purchase. Users previously registered shall only log in with their username and password. Once the user is registered, the sale order can be accessed to view the products, the price and the additional expenses if applicable (shipping and handling expenses).
  • Shipping options. The user shall select one of the available options:
    • Credit Card
    • PayPal
  • Order Placement. By clicking in “Place Order”, the user accepts the purchase of the products indicated.
  • Order Confirmation. Once the purchasing process is completed, the user will receive an email, in the designated email address provided during the registration, with confirmation of the order. The confirmation will specify characteristics of the product, price, selected shipping method, date of order, order number and an estimation of the delivery date.
  • If the order cannot be delivered, the user will receive a notification via email notifying the incidence.

How the contract is formalized

To place the order, the online purchasing procedure and payment validation process shall be followed. Once completed, and email confirming the order will be received by the customer.  Customer order placement and subsequent confirmation by www.juanjooliva.com constitutes formalization of the sale agreement and implies acknowledgement and acceptance of the General Terms of Sale. Unless evidence to the contrary, the transaction data kept by www.juanjooliva.com will represent proof of transaction between www.juanjooliva.com and its customers. www.juanjooliva.com will keep the electronic data supporting the contract transaction and a copy of it will be made available in the Customer Section “My Account”, folder “My Orders”

Product Availability

All the products are subject to availability. Depending upon the chosen model and size, availability will be provided before the order is placed.

www.juanjooliva.com retains the right to remove any product from this website and to remove or replace any material or part of it.

We will not have any obligation to the customer or to any third party when a product is removed from this website, whether the product has been previously sold or not, or when any material or content of this website is removed.

Price

Our prices are in Euros and include the applicable Spanish VAT at the time of the sale. Nonetheless, these prices do not include the shipping and handling expenses or cash on delivery fees. When applicable, the Customer/User  must previously accept them. Change in the Spanish VAT will be applied to our prices immediately.

In the event that an unintentional typographical error, beyond www.juanjooliva control, occurs at any moment, such error will be immediately corrected. If a purchasing decision is made by any customer based on a price containing a typographical error, the customer will be notified and the customer could cancel the order without incurring in any expense. Likewise, it is possible that the website content could show, in some instances, provisional information for some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will be able to cancel the order without incurring in any expense.

www.juanjooliva.com retains the right to make, at any time and without previous notice, any modification as deemed necessary, updating on a daily basis the products and services depending on market needs.

Product prices will be displayed in the website and they will be automatically assigned to the products in the last stage of the purchasing process.

Payment

Credit Card (via website: www.juanjooliva.com) In compliance with current legislation, credit/debit card data will be automatically erased upon order payment approval. The card will not be charged before the articles are dispatched from our warehouse.

Paypal

www.juanjooliva.com retains the right to withhold any order for security reasons notifying the corresponding customers. Likewise, we retain the right to cancel any order when billing and shipping information cannot be verified or when it is considered that the customer intents to resell the products. Our server encrypts the personal information to guaranty daya safety and integrity.

 Shipping: Methods and delivery time

The orders will be delivered by a forwarding agent and the delivery date will be communicated during the placement of the order

The order will be delivered within the 14 days after order confirmation and payment.

If the customer is not available at the time of delivery, a notification will be left indicating to contact the forwarding agent to coordinate a new time and place of delivery. Items will not be delivered to mail boxes.

If the package shows damages or signs of manipulation, the customer shall revise the articles in the presence of the forwarding agent and annotate in the shipping document any incidence before signing the acceptance.

Orders placed from Monday to Friday (excluding holidays) before 17:00 will be processed on the same day. Orders places after that will be processed the following day.

Order History

User order history can be viewed on the website under “my account” (inquiry “my orders”). Additionally, the user will receive a confirmation email upon order placement confirmation.

In the event that www.juanjooliva.com cannot deliver the order because the items are not available at the time, the user will be immediately notified and offered with the following alternatives:

  • The user can request that www.juanjooliva.com proceeds with the reimbursement of the payments made.
  • The user can accept the substitution of the unavailable products by others of similar characteristics at the same price.

The user shall contact Customer Service by calling the number 914261433 to request cancellation of a non-delivered order.

Returns

The articles offered in our shop are endorsed by the quality of our internationally recognized brand. Our commitment is to offer the customer with products of the highest quality and maximum guarantee. If you are not satisfied, you can return the products within 7 days upon delivery.

In case of return, shipping expenses will not be reimbursed. Likewise, the shipping expenses associated to the return of the articles will be on the customer side (in the required amount depending on type product and shipping address)

To be returned, the product shall be in perfect condition, in the original package and containing all the accessories and promotional gifts. Once the package is received in our warehouse and revised, the reimbursement will be processed on the payment method utilized by the customer.

Notwithstanding, returns of defective or wrong product will be accepted and www.juanjooliva.con will assume the return costs providing the customer notifies the incidence within the 7days upon order delivery.

To process the return, an email shall be sent to atencionalcliente@juanjooliva.com.

Data protection

The customer or user has been informed about the personal data collection and use in the Legal Notice and Privacy Policy Section and expressly concurs with such data processing and use.

Liability and Liability Exoneration

The liability of www.juanjooliva.com in regards with any product purchased in our website and Catalog is strictly limited to the purchasing price.

Customer and User Obligation

As a general rule, the Customer agrees to comply with these general terms, to follow the instructions and observe the warnings contained herein and in the website, to act in conformity with the law, using good practices and in good faith, with due diligence, refraining from using the website in any way that  may inhibit, damage or deteriorate the normal operation of the site, the property or the rights of www.juanjooliva.com ,  its suppliers or the rest of the Users and in general any third party. It is strictly prohibited the access and use of the Portal to minors without their parents expressed consent, www.juanjooliva.com is not responsible for the accuracy and authenticity of the data provided by the user and consequently www.juanjooliva.com cannot validate their age.

Specifically, and without such entailing any restriction to the obligation assumed by Users in the general terms in accordance with the preceding paragraph, Users agree to, when using the website www.juanjooliva.com :

a)    To provide accurate data during the registration and keep such data current.

b)    Not enter, store, modify or disseminate on or from the website any information or material that is defamatory, abusive, obscene, threatening, xenophobic or that incites violence or discrimination on the grounds of race, sex, creed or religion or that is in any manner prejudicial to morality, public order, fundamental rights, public freedom, honor, privacy, the image of others or, in general, current laws.

c)    Not enter, store, modify or disseminate through the website any computer program, data, virus, code, hardware or telecommunications equipment or any other instrument or physical or electronic device that is capable of causing damage to the website, to any of the Services or to any of the equipment, systems or networks of www.juanjooliva.com, of any User, of the providers of www.juanjooliva.com or, in general, of any third party, or to by any other means alter or hinder the normal functioning thereof in any way.

d)    To properly keep the selected Username and the Password or the ones provided by www.juanjooliva.com assuming responsibility for the damages that may arise from misuse of them providing that due diligence was not exercised.

e)    Not carry out advertising, promotional or commercial operation activities through the website and thus use the contents and, in particular, the information obtained through the website or through the Services to send advertising or messages for direct marking purposes or for any other commercial purpose or to collect or store personal data of third parties.

f)      Not use false identities or impersonate others in the use of the Portal or of the Services, Website or services, including, if applicable, the use of passwords or access codes of others or otherwise.

g)    not destroy, alter, use for personal use, disable or damage data, information, programs or electronic documents pertaining to www.juanjooliva.com, to its suppliers or to third parties.

h)    not enter, store or disseminate through the website or the Services any content that violates intellectual or industrial property rights or business secrets of third parties.

 

The customer agrees to receive the order at the previously notified delivery address within the normal hours when delivering goods. In case this obligation is not respected, www.juanjooliva.com will not bear any responsibility in the delay or in impossibility to deliver the order as requested by the Customer

Communications

By using this website, the Customer agrees that most of the communications may be sent by e-mail.

We will contact the Customer by email, postal mail (if needed) or by posting notices in the website. For contractual purposes, the Customer agrees to this electronic means of communication and acknowledges that all contracts, notices, information and other communications provided electronically comply with any legal requirement of being in writing. This condition does not affect your statutory rights.

Notices

All notices given by the Customer to us should be given preferably via our web form. Subject to and as otherwise specified in previous clause above, we may give notice to you at either the e-mail or postal address you provided us when placing the order.

Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

 

Transfer of rights and obligations

The Contract between the Customer and www.juanjooliva.com is binding on the Customer and www.juanjooliva.com and on our respective successors and assigns.

The Customer may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

 

Events beyond www.juanjooliva.com control

www.juanjooliva.com shall not be held liable for any non-compliance or delay in compliance of any of the obligations assumed in a Contract, when the cause is due to events that are beyond our reasonable control ("Force Majeure").

Force Majeure includes any act, event, lack of service, omission or accident that is beyond our reasonable control, especially including but not limited to the following:

  • Strikes, lock-outs or other protest measures.
  • Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war.
  • Fire, explosion, storm, flooding, earthquake, sinking, epidemic or any other natural disaster.
  • Inability to use trains, ships, aircraft, motor transport or other means of transport, whether public or private.
  • Inability to use public or private telecommunication systems.
  • Acts, decrees, legislation, regulations or restrictions by other governments.
  • Strikes, failures or accidents related to maritime, river, postal or any other kind of transportation

www.juanjooliva.com obligation to fulfill any Contract shall be understood to be suspended during the period in which the Force Majeure situation remains in effect, and we shall be granted an extension in the period of time stipulated to fulfill our obligation while such a situation lasts. We will make every effort to bring an end to the Force Majeure situation or to find a solution by any means that enable us to fulfill our obligations under the Contract, despite the situation of Force Majeure.

Waiver

If www.juanjooliva.com fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve the Customer from compliance with such obligations.

A waiver by www.juanjooliva.com of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to www.juanjooliva.com in writing in accordance with the provisions of the paragraph on Notices above.

Severability

If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

 Integrity of the Agreement

These Terms and any document expressly referred to in them represent the entire agreement between the Customer and www.juanjooliva.com in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between the Customer and www.juanjooliva.com, whether oral or in writing.

Neither You nor www.juanjooliva.com shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these Terms

Our right to vary these terms

www.juanjooliva.com has the right to revise and amend these Terms at any time. The customer will be subject to the policies, Terms in force at the time that the customer orders products from www.juanjooliva.com, unless any change to those policies, Terms or Privacy Statement is required to be made by law or governmental authority in which case it will apply to orders previously placed by the customer.

Law and jurisdiction

These General Terms are governed by the Spanish law. The parts are subject, for conflict resolution and waiving any other jurisdiction, to the Court corresponding to the place of residence of the holder. 

Errors

We strive to offer a website with all the information updated and error free. However, we cannot guarantee that technical failures or human errors are not incurred.

This website may contain some typographical errors, faults or oversights related to process, availability and product information. www.juanjooliva.com keeps the right to correct such errors, faults or oversights without previous notice even if pending orders to deliver are affected. (See section on Prices)

 Contact

Suggestions and comments are welcomed. We kindly request to send such suggestions and comments through the our contact form.

Please refer to atencionalcliente@juanjooliva.com for any question or doubt relative to our online shop, catalogs or brochures.